Virtual Queue Management System

Listing Details

Virtual Queue Management System

We want to improve shopping experiences, guaranteeing speed, communication, and most importantly providing security and care in the global context of COVID-19.

With this service, you can create virtual queues and take awaty so your customers can line up from the comfort of their own homes.

What we offer in the face of this new reality

In these very difficult times, due to COVID-19, it is important to provide a safe environment for your customers. Our platform helps in reducing crowds and allows you to inform your customers of the necessary sanitary and hygiene procedures before visiting to provide greater security and confidence in your business.

Create a better customer experience

Give your customer the most valuable gift, their time. No longer will they need to wait in long queues or at reception. Waitom provides live updates about the position in the queue and notifies them when they’re up next. This means they can line up from the comfort of their home or anywhere else.

Performance Management

Idleness of your employees, customer satisfaction indicator, # store visitors, frequent  customers.

Performance Management

Customers who visti your digital store also need advice and support. Connect your sales team with your customer for personalized attention. In this way, waitom helps to improve store sales team productivity.

Platform scope:

Mechant Profile:

• Add your stores (any business type)
• Define you attention model (customer can select a queue or the system will assign one automatically based on queue occupancy)
• Create your queues (for example: Sales, Customer Support, Take Away, Medical Urgency Attention, etc)

1. Attention hours
2. Total attendance customer by day
3. Average waiting Time ( The system will learn attendance performance time and generate an accurate estimation waiting time)
4. Enable or disable chat with customers
5. Add employees and assign them to manage the queues

• Business indicators (dashboard)
• CRM (View who are your customers, how many times visited the stores)
• Call customers who are wating in the queues (the system is integrated with SMS message and push notification)
• Remove customers in the queue
• Add customer in the queue manually
• Download your QR code. Customer can scan it with smartphones and join directly to the queues
• Chat with customers

Customer Profile:

• Select the store you want to visit or scan QR code
• Join to the avalilable queues
• See your waiting estimation time
• See haw many people are waiting in that queue
• Chat with the business
• Cancel your turn
• Rank your satisfaction once visit finish

How can the buyer take this project further?

Integrate with e-commerce, making a phygital business

Integrate with Whatsapp, so customers can join using this common environment

Co Branding Advertisement: Merchant chan negotiate a publicity space with their brands into the platform. People joining to the store will consume this publicity. It can be also a way on how merchant can support app cost=

Customize Experience: view last products review in the commerce, ticket average of that customer, last buy.